How Zenify works?

Learn about the steps required and the software components we have built in order to achieve a zenified employee experience

  • Zenify starts with the idea that an intranet has to help a user with his tasks.
  • Each such task is somebody else’s service.
  • So a good intranet has to expose every service being delivered by a department to his internal customers 

STEP 1. IDENTIFY ALL THE RELEVANT TOPICS

Departments provide services to their internal customers 

These services have to be identified across the entire company. 

Prioritize their implementation, but make sure that all of them have a minimal documentation (for each process there is a procedure, a form or an app, there is a support person, there can be a feedback mechanism) 

STEP 2: IDENTIFY INFORMATION FOR EACH TOPIC

In order for an employee to perform a task, he will need two types of information 

  • operational information (WHAT) that is managed by business applications  
  • support information (WHY and HOW) that should be managed by the intranet 

 

Any intranet should primarily manage the support information associated with a task/topic. 

 

You should always start with WHY 

STEP 3. HAVE A REMOTE FIRST APPROACH

Assume that all the support information the user needs has to come from the digital workplace

STEP 4. MANAGE ALL THE SUPPORT INFORMATION

For  each topic, all the types of support information needed by an employee are identified, stored in SharePoint with appropriate metadata and made accessible in an easy way. 

STEP 5. build a topic page

Use a comprehensive set of webparts that extract topic related data from all relevant repository and display it on the page

  • webparts disappear when not data exists in the repository in order to achieve a clean design
  • webparts are prompting the contributors to fill missing data (support or feedback contacts, FAQs or learning resources)
  • webparts offer regular users the opportunity to submit possible information such as FAQs

STEP 6. Multiply a topic page

We simplify the process by which new pages can be created by copying a page and simply changing the filtered metadata across all the webparts

Missing data is highlighted to the contributors and can be added later on

The user gets a consistent experience across all topics